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If there is one thing that distinguishes casino foodservice operations from most others it is the constant, high demand staff place on their equipment. Most casinos offer buffets and other foodservices that operate 24 hours a day, seven days a week, while their catering operations are regularly asked to serve thousands of people at once.
The unrelenting demand casino foodservices place on their equipment makes reliability a top priority. Simply put, there is next to no time when a casino's kitchen can be closed and faulty equipment serviced without disrupting the rest of the operation. These realities make Stellar steamers and Eloma combi ovens natural fits for gaming industry foodservice operations, according to Mitch Cohen, vice president of cooking system sales for Stellar and Eloma, as well as Infinity Fryers. First, like all Aga Foodservice Equipment companies, Stellar and Eloma provide standard two-year parts-and-labor warranties on every product they sell. This not only offers operators added protection, but also signals that the companies have invested a significant amount into building durably reliable equipment.
In addition, the boilerless design of Stellar-brand steamers and Eloma combi ovens helps to ensure that the companies' equipment requires less and simpler service and upkeep than standard boiler-based models, stated Cohen.
"You have to delime and descale boilers regularly, which equals downtime. What's more, the maintenance guys casinos have in-house typically don't have a lot of time to do that sort of preventative work. They're more likely to be reactive than proactive, since they have such huge kitchens to take care of," he said. "The fact is that boilerless is a big benefit for casinos."
In addition, Eloma's and Stellar's patented heat-exchange systems, which heat incoming water, allow their units to turn water into steam extremely quickly, resulting in extremely fast recovery times. "Stellar and Eloma products are able to generate so much steam on demand that they can go from one batch of product to the next very quickly," Cohen related.
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